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I believe that they would NOT have agreed to repair the car if there were preexisting damage to my engine. It's unethical on the part of NTB AND their liability insurance provider, Sedgwick to deny their responsibility in the damage they caused to my vehicle as well as the resulting disruption to my life. There was NOT preexisting damage to my car's engine and for them to claim that there was is only further evidence of their incompetence and negligence. There's no way they would have made repairs and "guaranteed" their work on a vehicle that had preexisting damage to the engine. And if they did, it's absolutely predatory and dishonest for them to observe this alleged damage and charge me over $2200 in repairs without informing me of it. National Tire & Battery - ac issues / diagnostic needed Made a friday 2pm diagnostic appt.
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Chevrolet had just repaired a flat tire four days prior. When I picked up my vehicle later that day, I was told that the front driver's tire sensor was damaged and I was told by the representative at NTB that it should be covered under my warranty. The representative at NTB stated that I had a defective sensor on that tire. The sensors were fine when I left my vehicle with them first and secondly, this is a new vehicle 2021. I checked with Chevrolet and was told the sensors are good for eight years or more. When I picked up my vehicle, I immediately took it to Chevrolet for diagnostic.
The oil change sensor will not go off because they didn''t put in a new filter. Furthermore, they rotated my tires without my permission. The extremely rude technician who did the work tried to blame me because he couldn't get the sensor to go off.
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The car has a built in feature to protect the engine from damage to where if the coolant is low or the engine becomes too hot, the car will automatically shut off. This feature notified me of the problem on the evening of May 29, 2022. Prior to this time, I had no problems with my car's engine. NTB had their garage full of "Certified mechanics whose work is guaranteed" to inspect my car, assess damages and quote me a cost for repairs which I authorized. While they were working on repairs to my car, they also changed my oil and found a cam sensor that was worn out and needed to be replaced so they quoted me a cost and supposedly replaced that as well. I believe they thoroughly inspected the engine and whatever else they could under the hood of my car to determine if there was anything else they could charge me for.
483 National Tire & Battery reviews first appeared on Complaints Board on May 22, 2007. The latest review Services was posted on Nov 30, 2022. The latest complaint My drivers side door crumpled w/lift jack during oil change was resolved on Nov 16, 2022.
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Contact NTSB headquarters with all requests for information. You may also use our online contact form to submit questions or comments. I would like a refund for the $27.49 charged since they obviously never touched the tire on my Jeep. Members of the media should see our media resources page for contact information and other information about covering NTSB investigations. The complaint has been investigated and resolved to the customer’s satisfaction.
It was discovered that the tire sensor was damaged when the tire was taken off or when the new tires were put on. When I contacted NTB, they were argumentative and very rude to me and the service rep from Chevrolet that contacted them. To add insult to injury, the rim on the back right tire was scratched down to the metal also when driving the vehicle, it feels lie the tires are about to come off. The Chevrolet service department check the tires and discovered that the tires were not balanced when the new tires were put on.
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National Tire & Battery has an average consumer rating of 2 stars from 483 reviews. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The Anderson South Carolina NTB charged me almost $100 but did not do an oil change.
The whole process has been dealt with rudely and with the haste to cover up and pin blame other than take responsibility in actions of their doing. I would like to be refunded $701.87, the money I paid for service at NTB. I have had to have the work done at another shop thus I have paid double. This is ridiculous, the mechanic and the shop in Silver Spring, Md. are incompetent and insulting. My son drives this truck, and his life was put in danger due to the lack of knowledge, and/or care of the staff. I cannot afford to fix something that was directly caused by the incompetence of their technician.
When I contacted NTB, they told me not to worry, and asked me to have the car brought back in and they would take a look at it and fix it at no charge because they guarantee all their repairs. I had a tow truck bring the car back and later that day, they contacted me to tell me that the radiator hose (REMEMBER, THE RADIATOR HOSE HAD JUST BEEN REPLACED!) was busted and needed to be replaced. Hesitantly, they quoted me a price, but, because I couldn't afford to pay again for the second time that week, they held the car for two weeks until I could get some money together. On 6/10, I called and asked them to start preparing my car, and that I would come in to pick it up on 6/14. They assured me that they would "get it fixed up right this time and make sure to inspect it carefully to make sure it would be safe for me and my daughter." On September 9, 2022, I had tires sent to NTB on Savannah Highway in Charleston, SC from Tire Rack to be mounted and balanced.
They kept my vehicle from 9 am to 7 pm and hadn’t even done the service to my vehicle til 630pm. I arrived in parking lot at 650 pm and shortly after heard a loud slam. Me and my girlfriend both jokingly said they trying to rush out of here hope that wasn’t my car. Shortly after the car is driving worse than when I brought it in. I went for a simple alignment a 20 minute job that took them all day to get too. Complained they quickly responded too quickly like a child covering their mistakes then state that it is leaking grease from the axle boot but quote me shocks.
Then, he did something to one of my tires because now it is whistling and making funny noises that it was not doing before. Reimbursement for all costs involved for the services that were not done, the cost for repairs to the rim or to replace it and the costs for balancing the tires which was not done by NTB. On Monday, October 17, 2022, I brought my vehicle in for service at the National Tire and Battery store location on 1505 Broadway St. in Pearland, Texas. The reason for my visit that day was due to a nail I found in my tire and because my tires are currently under warranty with NTB.
After the initial repairs, I drove the car to work and home the next day. Then, the morning of Wednesday, June 1, my check engine light came on and the car began to leak fluid again. I pulled the car over as soon as I could safely do so and the car was now not just leaking coolant but coolant was literally pouring out from under the car.
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